FAQ

FAQ

You can learn more from our frequently asked questions

Being open and clear, we seek to create a transparent and convenient trading environment for you. Read our FAQ and get answers to your questions.
HashTrade is a technology company specializing in customer trading experience. We are a reliable broker, that knows how to help you earn on financial market.
Our onboarding team verify your documents up to one business day. However, we will aim to have your account open within the hour.
We require a proof of identity and a proof of residence document from you. Proof of identity can be a valid passport, driving license or national ID card. As a proof of residence, we can accept a utility bill or bank statement showing your full name and address, and that is dated within the last six months.
No, we will only accept funds that we receive directly from the named trading account holder.
We offer the following base currencies for our trading accounts: USD, EUR, GBP, CAD.
Yes. Client funds are held separately from the company’s funds in segregated client trust accounts with leading global banks.
We are only able to accept clients from certain jurisdictions. If you cannot see your country, unfortunately at this time we are not able to accept your application.
You can view full Account History, including online statements, balances and accounts once logged in.
You can see details of the trades that you have made by clicking on the 'History' tab found in the lower right section of the cTrader platform.
Yes, you should be able to access the platform and mobile apps when traveling abroad, providing you have sufficient network connection or are connected to Wi-Fi.
We may use your information to make further enquiries about you, including checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy and security policy, which explains in more detail how we deal with the personal information you provide us.
Spread betting is a form of derivatives trading, where instead of buying or selling the underlying asset you place a bet for an amount per point movement based on whether you expect the price of a product to go up or down in value.

Still have any questions?

If you have any other questions, our team is eager to assist you. Please mail us. We are always open and glad to help you.